Privacy Policy

Last updated: 1 October 2024

This Privacy Policy explains how Elmbriqon Technologies Ltd ("Elmbriqon", "we", "us", or "our") collects, uses, and protects personal data when you use the Elmbriqon platform, visit our website, or contact our support team.

1. Who We Are

Elmbriqon Technologies Ltd is registered in England and Wales. Our registered office is at 47 Langham Street, London, W1W 6SG, United Kingdom. You can contact us at [email protected] or by calling +44 20 7946 0823.

2. Data We Collect

We may collect the following categories of personal data:

  • Contact information: name, email address, and phone number provided through the contact form or access request form.
  • Usage data: information about how you interact with the platform interface, including queries submitted and features accessed.
  • Technical data: IP address, browser type, device type, and operating system, collected automatically when you visit the website.
  • Communications: the content of messages you send to the support team via email or the contact form.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To process and respond to access requests and support enquiries.
  • To operate and improve the Elmbriqon platform and its features.
  • To send onboarding information and platform-related communications to approved users.
  • To comply with applicable legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Performance of a contract or steps taken prior to entering a contract, when processing access requests.
  • Legitimate interests, for platform improvement and support operations.
  • Legal obligation, where required by applicable law.
  • Consent, where you have provided it explicitly (for example, for optional communications).

5. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy. Contact form submissions are retained for up to 24 months. Platform usage data may be retained for up to 36 months for the purposes of platform improvement and support.

6. Data Sharing

We do not sell personal data to third parties. We may share data with service providers who assist us in operating the platform, subject to appropriate data processing agreements. We may also disclose data where required by law or legal process.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate data.
  • The right to request deletion of your data, subject to legal retention obligations.
  • The right to object to or restrict certain types of processing.
  • The right to data portability in certain circumstances.

To exercise any of these rights, contact us at [email protected].

8. Cookies

The Elmbriqon website may use essential cookies to support platform functionality. We do not use tracking or advertising cookies. You can manage cookie preferences through your browser settings.

9. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. However, no digital system can be guaranteed completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at this address. Continued use of the platform following an update constitutes acceptance of the revised policy.

11. Contact

If you have questions about this policy or how we handle your data, please contact us at [email protected], by phone at +44 20 7946 0823, or by post at Elmbriqon Technologies Ltd, 47 Langham Street, London, W1W 6SG, United Kingdom.